15+ years of premium B2B concierge expertise
Founder Credentials
Cédric De Decker, founder and Concierge Director, brings 15+ years of premium destination management and VIP guest logistics expertise. Founded Luxentis in 2010 with operational focus exclusively on B2B partners, institutional discretion and programme-level accountability.
Institutional Track Record
Operating partner for international conciergeries, corporate travel teams, event producers and family offices. 40+ active B2B clients annually. Managed 1500+ successful concierge programmes across corporate, VIP family office, event and diplomatic contexts since founding.
Sector Recognition
Recognized as premium B2B concierge partner by luxury travel networks, international conciergeries and corporate travel management associations across Europe. Five-language operations. Institutional-level NDA and GDPR compliance protocols standard for all engagements.
What concierges and corporate teams say about Luxentis
Luxentis vs consumer apps vs generic concierge providers
| Operational Element | Luxentis DMC | Consumer App | Generic Concierge | In-House Team |
|---|---|---|---|---|
| B2B & Programme-Level Accountability | ✓ Full | Consumer-focused | Transaction-based | ✓ Yes |
| White-label Execution | ✓ Full | Branded | Branded | ✓ Yes |
| Single Operations Contact | ✓ Yes | Multiple routing | Multiple vendors | ✓ Yes |
| NDA & Confidentiality Protocol | ✓ Standard | Limited | Minimal | ✓ Yes |
| Belgium-Specific Hotel Relationships | ✓ 15+ years | Generic | Variable | Depends |
| 24/7 Emergency Coordination | ✓ Available | Chatbot only | Limited | ✓ Yes |
| Multi-Day Programme Planning | ✓ Integrated | Per-request | Fragmented | ✓ Yes |
| Cultural Protocol & Arabic Concierge | ✓ Specialized | No | Basic | Depends |
Recommended booking timeline for different concierge scenarios
Single VIP Guest (1–3 days)
Booking window: 2–4 weeks. Allows time for hotel pre-arrangement, dining reservations and chauffeur coordination. Perfect for CEO visits, HNW arrivals and executive travel programmes.
Corporate Delegation (10–30 guests)
Booking window: 4–8 weeks. Multi-guest coordination requires advance hotel room reservations, group dining pre-arrangement and structured logistics for arrivals and departures.
Event Concierge (50+ delegates)
Booking window: 8–12 weeks. Conference concierge, incentive events and major activations require on-site staff deployment, multiple hotel coordination and comprehensive guest-experience planning.
B2B concierge services
across Belgium
B2B concierge is not a personal assistant service. It is an operational layer deployed by agencies, conciergeries, corporate teams and family offices to deliver seamless guest experiences — managed, coordinated and accountable at programme level, not individual request level.
Luxentis DMC fulfils this role across Belgium, Brussels and the wider Benelux region. Your agency or conciergerie remains the visible client relationship. Luxentis operates invisibly as your operational back-office, executing the concierge programme under your brand, your NDA, your standards.
The operational difference matters: a consumer concierge app executes isolated requests. Luxentis DMC governs the entire guest flow — from arrival confirmation to post-departure debrief — under a single NDA and a single accountable operations desk.
Guest Arrival Management
Airport meet-and-greet, VIP fast-track, hotel check-in pre-arrangement and chauffeur liaison — before the guest lands.
Hotel & Suite Coordination
Pre-arrival briefings with hotels, suite upgrades, welcome amenities, dietary preferences and F&B pre-arrangements.
Michelin Dining & Experiences
Access to Brussels' Michelin-starred addresses, private dining, wine pairings and cultural experiences — confirmed before arrival.
On-Site Concierge Deployment
Named concierge staff embedded in corporate events, managing guest flow and serving as single contact throughout the programme.
White-label & NDA Operations
Complete invisibility. All communications, staff and documentation carry your agency brand exclusively.
Concierge services
we deliver in Belgium
Each concierge assignment is structured around the programme, not the individual request. Luxentis designs the guest journey from briefing to departure, coordinates every operational touchpoint, and deploys the right level of on-site presence for programme complexity.
Guest arrival & airport meet-and-greet
Named greeter at Brussels Airport (BRU), Charleroi or private-aviation FBO. VIP fast-track, lounge access, baggage collection and chauffeur liaison managed as integrated arrival — not as separate requests.
Hotel coordination & VIP check-in management
Pre-arrival briefings with hotel GMs and butler teams across Belgium's 5-star properties. Suite upgrades, early check-in, welcome amenities, pillow menus and F&B pre-arrangements confirmed. Hotel receives briefing document; guest walks into prepared room.
Michelin dining & private dining reservations
Access to Brussels' and Belgium's Michelin-starred addresses, private dining rooms, chef's tables. Group reservations with pre-selected menus, sommelier briefings and dietary management. All confirmed and documented before arrival, subject to availability.
Luggage coordination & room pre-arrangement
Luggage collection from vehicle to room without guest handling. For multi-property programmes across Brussels, Antwerp or Bruges, Luxentis manages luggage routing between venues as part of overall coordination.
On-site concierge deployment during events
Named Luxentis concierge staff embedded within corporate events, managing guest flow, coordinating with hotel/venue teams and serving as single point of contact throughout the programme.
Arabic & Gulf concierge coordination
Arabic-fluent operations for Gulf family offices and GCC delegations. Halal dining coordination, female driver options, prayer time scheduling and cultural protocol alignment throughout the programme.
Why agencies and conciergeries
brief us
The Belgium concierge market is fragmented. Most providers operate at individual service level. Luxentis is structured as a programme-level operation: one brief, one NDA, one accountable partner from arrival to departure. That structural difference determines guest experience quality.
Programme-level accountability
Luxentis assumes responsibility for entire guest flow — not individual requests. One brief governs complete experience from arrival to departure.
White-label invisibility
Your agency brand is the only identity the guest encounters. Luxentis staff, communications and documentation carry your brand exclusively.
NDA-first, always
No operational brief accepted without signed NDA. Guest data handled under GDPR standards and deleted per NDA terms following mission completion.
Multilingual operations
English, French, Dutch, German and Arabic coordination as standard. Gulf and GCC programme protocols aligned before deployment.
Belgium-specific depth
Operational relationships with Belgium's 5-star hotels, Michelin addresses and cultural institutions — not generic European directory.
24/7 operations desk
Response within 2 hours on any brief. Same-day requests handled. On-site staff reachable throughout programme duration.
Concierge coverage
across Belgium & Benelux
Luxentis operates concierge services across all major Belgian cities and key Benelux destinations. For programmes crossing borders — Brussels arrivals followed by Bruges touring, Antwerp shopping followed by Luxembourg dinners — the same operations desk manages complete itinerary without handoffs between regional providers.
Belgium's geographic concentration works in favour: Brussels, Bruges, Ghent and Antwerp are all within 90 minutes. Three-city programmes across two days are operationally straightforward. Luxentis coordinates ground movement, hotel handoffs and venue reservations as integrated flow.
5-star hotel coordination, Michelin dining, airport meet-and-greet at BRU, EU Quarter guest management, private-aviation FBO at Brussels Airport.
Private cultural tours, heritage hotel coordination, diamond quarter viewings, canal-side private dining. Chauffeur-linked for day or multi-day programmes.
Cross-border concierge coordination through same Luxentis desk. For Gulf family office missions and multi-capital corporate programmes.
Concierge that runs
before the guest arrives
Every Luxentis concierge programme is structured and confirmed before the first guest lands. The quality of experience is determined by preparation — not improvisation.
NDA & confidential brief
NDA signed before any guest information shared. Brief covers guest profile, arrival schedule, preferences, dietary requirements, cultural protocols and programme objectives. Information restricted to named small team.
Programme design & pre-arrangements
Luxentis designs complete guest flow: arrival sequence, hotel pre-arrangement briefings, dining reservations, activity scheduling and transfer coordination. All confirmed and documented before arrival.
Venue & partner briefing
Hotels, restaurants, cultural venues and transport providers briefed per Luxentis operational standards. Each receives specific brief relevant to their role. All partners sign onto NDA chain.
On-site execution & real-time management
Luxentis concierge staff on-site for arrivals, key movements and departures. Live coordination with hotel and venue teams. Immediate handling of last-minute requests without escalating unless decision needed from client agency.
Debrief & data deletion
Post-mission debrief with client agency covering programme quality and improvements for future briefs. All guest data systematically deleted per NDA terms. Zero digital trace remains.
Hotel coordination and VIP check-in, guest arrivals and airport meet-and-greet, Michelin dining reservations, luggage flow coordination, on-site concierge deployment, cultural tours, Gulf/Arabic concierge support, and white-label operations for agencies and conciergeries.
Yes — that's our primary model. We operate entirely under your brand. Your name appears on proposals and guest-facing communications. Our role is execution. No Luxentis branding on staff, documents or guest materials unless you request otherwise.
Luxentis responds to all agency and corporate concierge briefs within 2 hours, 24/7, via contact@luxentisdmc.com or WhatsApp +32 484 16 85 14. For time-sensitive requests, the operations desk is available around the clock.
Yes. Luxentis maintains working relationships with Brussels' and Belgium's Michelin-starred restaurants, private dining rooms and château venues. For agency clients, we manage group reservations, menu pre-selection, dietary requirements and wine pairings — confirmed and documented before guest arrival, subject to availability.
Yes. Luxentis provides Arabic-fluent concierge coordination for Gulf family offices, GCC corporate delegations and Middle Eastern agency programmes. This includes halal dining coordination, female driver options, prayer time scheduling, cultural protocol briefings and data deletion post-mission as standard.
Get a confidential concierge brief in two hours
Share your programme details, guest profile and dates. We return a structured proposal with pricing, service plan and NDA-first approach.
Cédric De Decker, Concierge Director · contact@luxentisdmc.com · +32 484 16 85 14 · 24/7 operations desk